Privacy Policy

1. Who We Are

Hoorab's Collection ("we", "us", "our") is a Pakistani fashion retailer based in London, UK. This privacy policy explains how we collect, use and protect your personal data when you use our website at hoorabscollection.com.

2. What Data We Collect

We collect the following personal data:

• Full name
• Email address
• Phone number (if provided)
• Delivery address and postcode
• Order history and purchase details
• Account login details (encrypted)

We do NOT store your payment card details. All payments are processed securely by Stripe.

3. How We Use Your Data

We use your data to:

• Process and fulfil your orders
• Send order confirmation and shipping updates
• Respond to your enquiries
• Send marketing emails (only if you opted in)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contract: To fulfil your orders
• Legitimate interests: To improve our services
• Consent: For marketing emails (you can unsubscribe anytime)
• Legal obligation: To comply with UK law

5. Who We Share Data With

We share your data with trusted third parties only as necessary:

• Stripe — payment processing
• Supabase — secure database storage
• Resend — email delivery
• Delivery couriers — to fulfil your order

We never sell your data to third parties.

6. How Long We Keep Your Data

We keep your personal data for as long as necessary to provide our services and comply with legal obligations. Order data is typically kept for 7 years for tax and legal purposes. You can request deletion of your account data at any time.

7. Your Rights (UK GDPR)

Under UK GDPR, you have the right to:

• Access — request a copy of your personal data
• Rectification — correct inaccurate data
• Erasure — request deletion of your data
• Portability — receive your data in a portable format
• Objection — object to marketing emails
• Restriction — restrict how we process your data

To exercise any of these rights, contact us at info@hoorabscollection.com

8. Cookies

Our website uses essential cookies only to keep you logged in and maintain your shopping cart. We do not use tracking or advertising cookies.

9. Data Security

We take data security seriously. Your data is stored securely using Supabase with row-level security. All connections are encrypted via HTTPS. We regularly review our security practices.

10. Complaints

If you have concerns about how we handle your data, you can contact the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.

11. Contact Us